Frequest asked questions
Are your services compliant with Malaysia Department of Environment (DOE) regulations?
Yes. All refurbishment, data destruction, and e-waste handling activities are conducted in alignment with applicable Malaysia DOE guidelines and environmental compliance requirements.
Do you handle scheduled e-waste (SW110)?
Yes. Scheduled e-waste is managed through licensed downstream partners, ensuring compliant treatment, recovery, and final disposal in accordance with DOE regulations.
How do you ensure data security during IT asset disposal?
We perform secure data sanitization and destruction using industry-accepted methods, supported by certification and documented audit trails to ensure data privacy and regulatory compliance.
Will a Certificate of Data Destruction be provided?
Yes. A formal Certificate of Data Destruction is issued upon completion, confirming secure data removal and providing audit-ready documentation.
What types of IT equipment do you handle?
We manage a wide range of IT assets, including desktops, laptops, servers, networking equipment, storage devices, and peripherals.
How do you decide whether equipment is upcycled or recycled?
Assets are assessed based on functionality, condition, and data security requirements. Viable equipment is refurbished for reuse, while non-recoverable items are responsibly recycled through compliant channels.
Do you support ESG and sustainability reporting?
Yes. We provide documentation such as asset reports, data destruction certificates, and disposal summaries to support ESG disclosures, sustainability reporting, and internal audits.
Can your services support corporate, GLC, and government tenders?
Yes. Our processes, documentation, and compliance approach are designed to meet the expectations of MNCs, GLCs, government agencies, and regulated industries.
Do you offer consultancy for internal e-waste or ITAD policies?
Yes. We provide advisory services to help organizations develop E-Waste Management and IT Asset Disposition (ITAD) frameworks aligned with regulatory and ESG requirements.
Is traceability provided for disposed or upcycled assets?
Yes. We maintain asset-level traceability and records, ensuring transparency and accountability throughout the disposal or refurbishment process.
Is there a minimum quantity required for pickup?
Yes. A minimum quantity may apply depending on asset type and location. Bulk collections are preferred for operational efficiency, while smaller volumes are assessed on a case-by-case basis.
What locations do you provide pickup services in?
We provide pickup services across Peninsular Malaysia, with additional locations supported subject to assessment and scheduling.
Do you offer on-site pickup at client premises?
Yes. We offer on-site collection at offices, data centers, warehouses, and other client-designated locations.
Are multiple pickup locations supported under one engagement?
Yes. We support multi-site and nationwide collections, subject to advance coordination and logistics planning.
How much advance notice is required for pickup?
Typically, 1–2 working days’ notice is required, depending on volume, location, and service scope.
How are assets prepared for pickup?
Assets should be consolidated, labeled, and accessible at the pickup location. Detailed preparation guidelines can be provided upon confirmation.
Is there a charge for pickup services?
Pickup charges may apply based on quantity, location, and service requirements. Pricing will be confirmed prior to collection.
Is your hotline 24 hours?
Yes we serve our clients and customers 24/7. Reach out our email info@…. or hotline +60143909701